Nursing the Nurse Pty Ltd
ACN 700 349 248
Website: www.nursingthenurse.com
Email: [email protected]
Postal address: PO Box 325, Toodyay WA 6566, Australia
Last updated: 16 July 2026
These Terms apply to the Nursing the Nurse website, mobile application, members area, communities, subscriptions, programs, courses, digital resources, coaching, events, physical goods and related services.
1. Introduction and acceptance
These Terms and Conditions (Terms) are issued by Nursing the Nurse Pty Ltd (ACN 700 349 248), referred to in these Terms as Nursing the Nurse, we, us or our.
These Terms govern your access to and use of our website, mobile application, members area, online communities, courses, digital resources, subscriptions, programs, coaching, consulting, events, physical goods and any related products or services we make available, together referred to as the Site.
By accessing or using any part of the Site, creating an account, purchasing any goods, services or subscription through the Site, or otherwise participating in an offering provided through the Site, you confirm that you have read and understood these Terms and agree to be bound by them in full.
If you do not agree to these Terms, you must not access or use the Site or purchase any goods, services or subscriptions through it.
If you access or use the Site on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.
Additional terms may be displayed at the point of purchase or agreed in writing for a particular product, service, event, organisational licence or program. Those additional terms apply together with these Terms. If there is an inconsistency, the specific additional terms will apply to the extent of the inconsistency.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to access or use the Site, create an account or make a purchase.
By accessing or using the Site, you represent that you meet these eligibility requirements.
3. Who the site is for
The Site is designed primarily for nurses, nursing students, healthcare workers, health organisations and other people seeking general wellbeing education, professional development and personal development support.
The Site is not designed to provide shall not be used in any way for:
emergency or crisis support;
diagnosis or treatment of a medical or mental health condition;
individual medical, psychological, nutritional, legal, financial, workplace or employment advice;
workplace investigations, industrial representation or union representation; or
a substitute for care or advice from an appropriately qualified professional.
You are solely responsible for deciding whether the Site and any particular content, product or service are suitable for your circumstances and for obtaining independent professional advice where appropriate.
4. Educational information and professional advice disclaimer
All content made available through the Site is provided for general information and educational purposes only.
Content on the Site;
does not take into account your individual medical, mental health, personal, financial, legal, employment or workplace circumstances;
is not a substitute for advice from your doctor, psychologist, allied health professional, lawyer, financial adviser, union, employer or other qualified adviser;
does not establish a therapeutic, clinical, legal, employment, fiduciary or other professional relationship between you and Nursing the Nurse or any contributor; and
must not be relied upon as the sole basis for making decisions that may affect your health, safety, employment, finances or legal rights.
You should not disregard or delay seeking professional help because of anything you read, watch, hear or receive through the Site.
If you are in crisis, at risk of harm, or concerned about someone's immediate safety, contact emergency services or an appropriate local crisis service immediately.
Contributors and guest experts may express their own views. Those views are provided for general educational purposes and do not necessarily represent the views of Nursing the Nurse.
Testimonials, case studies and examples reflect individual experiences. You acknowledge that results and outcomes may vary. They are not promises or guarantees that you will achieve the same or any particular outcome.
5. Accounts, security and individual access
You may need to create an account and password to access some parts of the Site.
You agree that:
the information you provide is true, accurate, complete and kept up to date;
each account is personal to one individual user, unless we have expressly agreed to an organisational or team licence;
you will not share, sell, transfer or make your login details or paid access available to another person;
you are responsible for keeping your login details confidential and secure;
you will promptly notify us if you know or suspect that your account has been accessed without authorisation; and
you are solely responsible for activity carried out through your account by a third party using your login details, except to the extent that the access resulted from our breach, negligence or failure to take reasonable security steps.
We may require you to verify your identity or account information where reasonably necessary to protect the Site, other users or our legal interests.
We may suspend or restrict an account if we reasonably believe that the account is being shared, accessed without authorisation, used fraudulently, being misused or otherwise used in breach of these Terms.
6. Acceptable use and Community Code of Conduct
You must:
use the Site lawfully, respectfully and in accordance with these Terms and
comply fully with any Community Code of Conduct or any other policies published or updated by us or notified to you from time to time.
You must not use the Site to:
harass, threaten, intimidate, bully, abuse or mistreat another member, contributor, guest, contractor or staff member;
post, upload, transmit or share material that is unlawful, defamatory, discriminatory, hateful, sexually explicit, violent, threatening, exploitative or otherwise seriously offensive or harmful;
discriminate against or vilify a person or group based on race, ethnicity, nationality, sex, gender, gender identity, sexual orientation, disability, age, religion or another protected attribute;
impersonate another person or organisation, misrepresent your identity, qualifications or affiliation, or engage in fraudulent or misleading conduct;
disclose, upload or share confidential, private or identifying information about a patient, client, colleague, employer, member or other third party without lawful authority and appropriate consent;
share or republish another member's post, identity, image or personal information outside the Site without their permission;
infringe the intellectual property, privacy, confidentiality or other rights of Nursing the Nurse or any third party;
advertise, solicit, promote or sell goods or services, send spam, recruit members or collect contact details without our prior written permission;
upload malware or harmful code, interfere with security or functionality, attempt to gain unauthorised access, scrape or harvest data, or test the vulnerability of the Site;
circumvent access controls, copy-protection measures, payment controls or usage restrictions;
use the Site or its content to create a competing product or service, or to train, develop or improve an artificial intelligence system or automated model, without our prior written permission;
engage in conduct on or through the Site that is reasonably likely to materially harm the reputation of, or bring into disrepute, Nursing the Nurse, its staff, contributors or community; or
encourage, assist or permit another person to do any of the above.
Community areas may be visible to other users. You should not post information that you do not want other members to see. Although we may moderate community areas, we cannot guarantee that another user will keep your posts or information confidential.
We may remove or restrict access to content that we reasonably believe breaches these Terms or the Community Code of Conduct. We may also limit, suspend or terminate access where reasonably necessary to protect users, the Site, our business or a third party.
Where practical, we will provide notice and an opportunity to address a breach before taking significant action. We may act immediately where we believe the breach is serious, repeated, unlawful or creates a risk of harm, security compromise or material reputational damage.
7. Goods, services and order acceptance
We may offer goods and services through the Site, including physical products, digital products, courses, workbooks, templates, subscriptions, events, coaching, consulting and other educational services.
The description, price, inclusions, delivery method, access period and any product-specific terms will be displayed at the point of purchase or otherwise agreed in writing.
Your order is an offer to purchase. A binding agreement is formed when we accept the order by issuing an order confirmation, granting access, dispatching the goods or otherwise commencing performance.
We may reject or cancel an order where reasonably necessary, including because of a pricing or system error, unavailability, suspected fraud, inability to fulfil the order or a breach of these Terms. If we cancel an order after payment and no goods or services have been supplied, we will refund the amount paid for the cancelled item.
We make reasonable efforts to ensure descriptions, images and prices are accurate. Images are illustrative and colours, packaging or minor details may vary. Nothing in this clause limits your rights under the Australian Consumer Law.
8. Prices and payments
Unless otherwise stated, prices are displayed in Australian dollars and include any goods and services tax that we are required to charge. Delivery fees, transaction fees or other charges will be displayed before you complete the purchase where applicable.
You must pay the amount shown at the point of purchase using an accepted payment method.
By providing payment details, you confirm that you are authorised to use the nominated payment method and authorise us, our payment provider or the relevant app store to charge the amounts due.
You must keep your payment information current and ensure sufficient funds are available. If a payment fails, we or our payment provider may retry the payment, contact you, suspend access or require an alternative payment method. You are solely responsible and liable for any charges incurred by you as a result of charge backs or failed payments.
We do not store full payment card details where payments are handled by a third-party payment provider. Your use of that provider may also be subject to its terms and privacy policy.
9. Physical goods and delivery
Where you purchase physical goods, you must provide complete and accurate delivery information. You are responsible for additional delivery costs caused by incorrect, incomplete or outdated information supplied by you.
Any delivery timeframe is an estimate unless expressly stated otherwise. We are not responsible for delays outside our reasonable control, but we will take reasonable steps to assist with delivery issues.
Any shipping, return or product-specific conditions displayed at checkout apply in addition to these Terms.
10. Digital products, courses and services
Digital products, courses, downloads and other online materials are provided for your personal, non-commercial use unless we expressly grant a broader licence in writing.
You are responsible for having a compatible device, internet connection, software and any other technology required to access digital products and online services.
Access periods, session times, rescheduling conditions, attendance requirements and any other service-specific conditions will be stated at the point of purchase or in a separate agreement.
11. Memberships, subscriptions and trials
Some parts of the Site are provided on a subscription basis, including monthly or annual plans. We may also offer free, paid or discounted trial periods.
The subscription price, billing frequency, inclusions, trial period and renewal arrangements will be displayed at the point of purchase. Prices may change from time to time in accordance with this section.
Subscription fees are generally charged in advance. Unless cancelled before the next renewal charge, your subscription will automatically renew for another billing period of the same duration and the applicable subscription fee will be charged to your nominated payment method.
11.1 Direct subscriptions
If you subscribe directly through our website, app or account billing area and we control the billing, your subscription will renew automatically until cancelled.
Before each direct subscription renewal, we will send a reminder to the email address associated with your account stating the upcoming renewal date and the amount scheduled to be charged.
You are responsible for keeping your email address current and checking your email, including junk or spam folders. A failure to receive a reminder because your contact details are incorrect, your mailbox is full or your email provider filters the message does not by itself cancel the subscription, provided we sent the reminder to the email address recorded on your account.
11.2 App store subscriptions
If you subscribe through the Apple App Store, Google Play or another third-party app store, billing, renewal notices, payment processing and cancellation are managed by that store. The store's terms and policies also apply. We cannot directly cancel or refund an app-store subscription where the store controls the transaction.
11.3 Trials
If a trial automatically converts to a paid subscription, the price, conversion date and billing frequency will be disclosed before you start the trial.
For a trial billed directly by us, we will send a reminder before the first paid charge. You must cancel before the trial conversion charge is processed to avoid being charged.
Unless otherwise stated, promotional trials are limited to one per person and may not be combined with another offer. We may refuse or withdraw a trial where we reasonably believe it is being misused.
11.4 Changes to price or inclusions
We may change subscription prices or inclusions from time to time. If a change affects an existing paid subscription, we will provide reasonable advance notice before the change applies.
A price change will apply from the first renewal occurring after the notice period stated in our notice. You may cancel before the changed price takes effect. Your continual use or access to the site after the renewal constitutes your acceptance of the price change.
We may update content, contributors, features and inclusions as the Site develops. If a change materially reduces the core value of a paid subscription, we will provide reasonable notice and any remedy required by law.
12. Cancelling a subscription
12.1 Direct subscriptions
You may cancel a direct subscription at any time before the next renewal charge:
through the subscription or billing settings available in your account or app; or
by emailing [email protected] with enough information for us to identify your account.
You are not required to email us if you have successfully cancelled through the available self-service billing settings.
An emailed cancellation request must be received before the next renewal charge is processed. A request received after a renewal charge has been processed will ordinarily take effect at the end of the newly renewed billing period, unless we agree otherwise or the law requires a different outcome.
When a direct subscription is cancelled, cancellation takes effect at the end of the current paid billing period. You may continue to access the relevant subscription services until that date
12.2 App store subscriptions
If you subscribe through the Apple App Store, Google Play or another third-party app store, billing, renewal notices, payment processing and cancellation are managed by that store. The store's terms and policies also apply. We cannot directly cancel or refund an app-store subscription where the store controls the transaction.
13. Refunds and Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded, restricted or modified.
13.1 Digital products and services
Except where required by law or expressly stated at the point of purchase, subscription fees already paid are non-refundable and no pro-rata refund is provided merely because you cancel before the end of a paid billing period.
13.2 Subscription cancellations
Except where required by law or stated in a product-specific refund policy, we do not provide change-of-mind refunds for digital products once they have been accessed, downloaded or delivered, or for services that have already commenced or been supplied.
13.3 Physical goods
Unless a different return policy is displayed at the point of purchase, a request for a change-of-mind refund for physical goods must be made within 30 days after receipt. We may require the goods to be returned in substantially original condition and may require you to pay return delivery costs, except where the law requires otherwise.
13.4 Events, coaching and other services
Cancellation, transfer, rescheduling and refund conditions for an event, coaching package, consulting service or other program may be stated at the point of purchase or in a separate agreement. Those conditions apply in addition to your rights under applicable law.
To request a refund or remedy, contact [email protected] and provide your name, order details and a clear description of the issue.