Nursing the Nurse Pty Ltd
ACN 700 349 248
Website: www.nursingthenurse.com
Email: [email protected]
Postal address: PO Box 325, Toodyay WA 6566, Australia
Last updated: 05 August 2026
1. About this Privacy Policy
Nursing the Nurse Pty Ltd (Nursing the Nurse, we, us or our) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you access or interact with our website, mobile application, members area, online communities, subscriptions, courses, digital resources, purchases, events, coaching, consulting, communications and related services, together referred to as the Services.
Anyone who accesses, purchases or uses our products and services will be referred to as you, your, the User, users.
We handle personal information in accordance with this Privacy Policy and, where applicable, the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.
This Privacy Policy should be read together with our Terms and Conditions and any privacy collection notice displayed when information is collected.
2. Who we are
Business name: Nursing the Nurse Pty Ltd
ACN: 700 349 248
Website: www.nursingthenurse.com
Email: [email protected]
Postal address: PO Box 325, Toodyay WA 6566, Australia
3. What is personal information?
Personal information is as per defined in the Privacy Act 1988 (Cth) and currently means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.
Sensitive information is a category of personal information that receives additional protection under privacy law. It includes health information and certain information about matters such as racial or ethnic origin, religious beliefs, sexual orientation and trade union membership.
4. The personal information we collect and hold
The types of personal information we may collect and hold depend on how you interact with us and may include the following.
Contact and identity information
your name, preferred name, email address, phone number and postal or delivery address;
your date of birth or confirmation that you are at least 18, where reasonably required;
your social media handle, profile image or other identifying details you choose to provide; and
information used to verify your identity when you make a privacy or account request.
Account, membership and professional information
your username, profile details, password or authentication information managed through our platform provider;
your membership type, subscription status, access permissions, preferences and content progress;
your profession, role, work setting, career interests or workplace information where you choose to provide it; and
records of your onboarding, attendance, participation, referrals and use of member benefits.
Purchase and transaction information
products or services purchased, order history, invoices, payment status, refunds and subscription renewals or cancellations;
transaction identifiers, app-store receipt information, billing address and limited payment information supplied by a payment provider, such as card type or the last four digits; and
we generally do not receive or store full payment card numbers when a third-party payment provider or app store processes the payment.
Content and communications
comments, posts, questions, messages, files, images, reviews and other content you submit to the Services;
emails, SMS messages, support requests, telephone notes and other communications with us;
survey responses, feedback, competition or promotion entries and testimonial permissions; and
where a session is recorded, your display name, image, voice, chat messages and other contributions captured in the recording.
Technical and usage information
IP address, device type, browser, operating system, app version and approximate location inferred from technical information;
login activity, pages or sessions viewed, features used, clicks, time spent and navigation patterns;
cookie identifiers, advertising identifiers and information collected through pixels or similar technologies; and
diagnostic, crash, performance, security and fraud-prevention information.
Marketing and relationship information
your communication preferences, consent records and unsubscribe requests;
how you heard about us, referral information and interactions with our emails, advertisements, campaigns or social media; and
information about partnerships, contributor relationships or business enquiries.
5. Sensitive information and community contributions
We do not generally require you to provide sensitive information to browse the website or use the core features of the Services. However, because our Services relate to wellbeing and nursing, you may voluntarily share health, mental health, wellbeing, workplace or other sensitive information in a form, survey, coaching interaction, support request or community contribution.
Where privacy law requires consent to collect sensitive information, we will seek your consent or rely on another lawful basis before collecting it. Please provide only the information reasonably necessary for the relevant purpose.
Community content may be visible to other members. You should not post sensitive or identifying information that you do not want other members to see, and you must not disclose identifiable patient, client, colleague or third-party information without lawful authority and appropriate consent. Although our Terms and Community Code of Conduct prohibit unauthorised sharing, we cannot guarantee that another user will keep information you post confidential.
6. How we collect personal information
We may collect personal information:
directly from you when you create an account, purchase or subscribe, complete a form, update a profile, post in a community, attend an event, communicate with us, participate in a survey or request support;
automatically when you access our website, app, emails or other digital Services, including through cookies, pixels, analytics, logs and similar technologies;
from app stores, payment providers, website and app platform providers, authentication providers and other services that integrate with our Services;
from referral partners, event hosts, professional partners, contributors or organisations that have arranged access for you, where they are authorised to provide the information;
from public sources or social media when you interact with our public pages or make information publicly available; and
from another person who contacts us on your behalf, where appropriate.
If we receive personal information about you from a third party, we will take reasonable steps to handle it in accordance with this Privacy Policy and any applicable law. If you provide personal information about a third party, you warrant to us that you have obtained the express consent of such third party to provide information to us.
7. Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information to:
create, authenticate, administer and secure your account, membership or subscription;
provide access to the Services, personalise your experience and recommend relevant content or resources;
process orders, payments, renewals, cancellations, refunds and delivery of physical or digital products;
deliver events, live calls, coaching, consulting, courses and community activities;
communicate with you about your account, purchases, subscription, renewal, support, security, service changes and important notices;
respond to enquiries, complaints, access or correction requests and other support needs;
moderate communities, enforce our Terms and Community Code of Conduct, prevent misuse and protect users;
send marketing communications about content, events, offers and services that may be relevant, where permitted by law;
operate, analyse, troubleshoot, test, maintain and improve the Services, content and user experience;
measure campaign performance, understand audience needs and conduct reporting using personal, aggregated or de-identified information as appropriate;
manage contributors, contractors, partnerships, referrals and business relationships;
detect, investigate and prevent fraud, security incidents, unlawful conduct or breaches of our agreements;
comply with legal, accounting, taxation, insurance and regulatory requirements and establish, exercise or defend legal claims; and
manage a genuine business sale, restructure, merger, investment or transfer of assets, subject to appropriate safeguards.
8. Who we disclose personal information to
We may disclose personal information where reasonably necessary to:
our employees, contractors and virtual assistants who need the information to perform their roles;
website, app, community, hosting, cloud storage, customer relationship management, email, SMS, support, analytics and security providers;
payment processors, banks and app stores that process transactions, subscriptions, refunds or fraud checks;
video-conferencing, webinar, event and course-delivery providers;
delivery, printing or fulfilment providers for physical products;
contributors, facilitators, coaches or professional partners where necessary to deliver a service you have requested;
accountants, lawyers, insurers, auditors and other professional advisers;
regulators, courts, tribunals, law enforcement or government authorities where required or authorised by law or reasonably necessary to protect legal rights or safety;
a prospective purchaser, investor or successor in connection with a genuine business transaction, under appropriate confidentiality arrangements; and
another person or organisation where you have consented or would reasonably expect the disclosure for the relevant purpose.
We do not sell personal information to third parties.
We may use or disclose aggregated or de-identified information that does not reasonably identify you for analytics, reporting, service development, research or marketing purposes.
9. Who we disclose personal information to
Some of our technology and service providers are located outside Australia or use infrastructure, personnel or sub processors located overseas. As a result, personal information may be stored, processed or accessed in other countries.
Overseas locations are likely to include the United States, Spain, Philippines and may include other countries in which our providers or their subprocessors operate. Where practicable, we will identify additional likely countries in this Privacy Policy or in a collection notice.
Where applicable, we take reasonable steps to select reputable providers, use appropriate contractual or technical safeguards and require personal information to be handled consistently with applicable privacy obligations.
10. Marketing communications
We may use your contact details to send information about our content, events, products, services and offers where you have consented or where the communication is otherwise permitted by law and reasonably expected.
You may opt out of marketing emails by using the unsubscribe link, reply STOP to an SMS where that option is provided, adjust available communication preferences or contact us. We will process opt-out requests within a reasonable period and without charge.
We may retain a limited suppression record to ensure we respect your opt-out. Opting out of marketing does not prevent us from sending essential service messages, such as account, payment, renewal, security, legal or operational notices.
11. Cookies, analytics and advertising technologies
When you use our website, app, emails or web-based Services, we and our service providers may use cookies, pixels, software development kits and similar technologies to:
enable essential functions, authentication and security;
remember your settings and preferences;
understand how the Services and emails are used;
diagnose errors and improve performance, content and user experience;
measure referrals and campaign effectiveness; and
support advertising, audience measurement or retargeting where those tools are enabled.
You can control some cookies through your browser, device or available consent settings. Blocking cookies or permissions may affect the operation of some features. Mobile devices may also allow you to control notifications, camera, microphone, location and advertising permissions through device settings.
12. Automated tools and personalisation
We may use automated workflows or software to carry out routine functions such as organising contacts, sending account or marketing communications, personalising content, detecting spam or misuse, analysing service usage and routing support requests.
We do not currently arrange for a computer program to make decisions using personal information that could reasonably be expected to significantly affect your rights or interests without meaningful human involvement. If this changes, we will update this Privacy Policy and provide any notice required by law.
13. Security and data breaches
We take reasonable physical, technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, password and authentication requirements, staff and contractor confidentiality obligations, reputable service providers, security monitoring and secure backups.
No method of storage or internet transmission is completely secure, and we cannot guarantee absolute security. You can help protect your information by using a strong, unique password, keeping login details confidential, logging out of shared devices and notifying us promptly of suspected unauthorised access.
We maintain processes for assessing and responding to suspected data breaches. Where the Notifiable Data Breaches scheme or another law applies, we will notify affected individuals and the relevant regulator when legally required.
14. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide and administer the Services, to maintain security and business records, to resolve disputes, to enforce agreements or to meet legal, tax, accounting, insurance and regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely delete it or de-identify it, subject to legal and technical limitations such as backups and archived records.
15. Accessing, correcting, or updating your personal information
You may request access to personal information we hold about you or ask us to correct or update information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may retain information that is required for legal, security, transaction, dispute or record-keeping purposes, and some information may remain temporarily in backups.
To make a request, email [email protected] and describe what you are seeking. We may need to verify your identity before providing access or making a change.
There is no charge to make a request. Where permitted by law, we may charge a reasonable cost of providing access and will tell you before doing so. We may refuse or limit a request where the law permits, but will explain the reason and available complaint options.
16. Anonymity and pseudonymity
Where lawful and practicable, you may browse public information or make a general enquiry without identifying yourself, or you may use a preferred name or pseudonym.
We may need your accurate identity and contact information where it is not practicable to deal anonymously, including to create and secure an account, process a payment or refund, deliver an order, verify a subscription, provide personalised services, respond to a privacy request or comply with law.
17. People under 18
The Services are intended for people aged 18 and over. We do not knowingly invite children to create accounts, purchase subscriptions or submit personal information through the Services.
If you believe a person under 18 has provided personal information to us without appropriate authority, please contact us so we can review the circumstances and take reasonable action.
18. Third-party websites and services
The Services may contain links to, or operate through, third-party websites, app stores, social media platforms, payment services or other services that we do not control.
This Privacy Policy does not govern the independent privacy practices of those third parties. We encourage you to review their privacy policies and settings before providing personal information.
19. Privacy questions and complaints
If you have a question, concern or complaint about how we handle personal information, please contact us in writing using the details below and provide enough information for us to understand and investigate the matter.
Privacy Contact
Nursing the Nurse Pty Ltd
Email: [email protected]
Postal address: PO Box 325, Toodyay WA 6566, Australia
We will acknowledge and investigate privacy complaints within a reasonable period and will communicate the outcome or any further information required.
If you are not satisfied with our response and the Privacy Act applies, you may be entitled to complain to the Office of the Australian Information Commissioner.
Phone: 1300 363 992
Postal address: GPO Box 5288, Sydney NSW 2001, Australia
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, our Services or our information-handling practices.
The updated version will be posted on our website or made available through the Services and will state its effective date. Where a change is material, we may also notify affected users by email, in-app notice or another reasonable method.