Nursing the Nurse (“we”, “us”, “our”) respects your right to privacy and is committed to safeguarding the personal information of our members and app users.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), where they apply to us.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our members area and related web and mobile applications (together, the “Service”).
By providing us with personal information or using the Service, you consent to this Privacy Policy.
1. Who we are
Business name: Nursing the Nurse
Website: www.nursingthenurse.com
Email: [email protected]
Address: PO Box 325, Toodyay, WA 6566, Australia
2. What personal information we collect
We may collect the following types of personal information.
Information you provide directly
Contact details (e.g. name, email address, phone number)
Account details (e.g. username, password)
Content you post or upload (e.g. comments, messages, reviews)
Feedback, survey responses and participation in promotions
Information you provide when you contact us for support
Information collected automatically
When you use the Service, we may automatically collect:
device information (e.g. device type, operating system, app version)
log and usage data (e.g. features used, pages/sessions viewed, time spent)
IP address and approximate location
diagnostic and performance information
We may use cookies, pixels and similar technologies for these purposes, particularly in the web-based members area.
Payment information
Payments for subscriptions may be processed via third-party providers such as Apple App Store, Google Play or payment gateways integrated into our website.
We do not store your full payment card details. Limited payment information (e.g. transaction IDs, last 4 digits of card, subscription status) may be shared with us by the payment provider so we can manage your membership.
Sensitive information
We do not require you to provide “sensitive information” (such as health, racial or religious information) to use the Service
You may choose to share reflections about your wellbeing or work experiences in comments or other content. This is entirely voluntary. Please only share what you are comfortable sharing in a community setting.
3. How we collect personal information
We collect personal information in a variety of ways, including when you:
sign up for or use the Service
update your profile or account settings
participate in activities, challenges, events or surveys
contact us by email, web form, social media or in-app support
interact with our website, app or emails (e.g. through cookies and similar technologies)
We may also receive personal information from third parties, such as payment providers or other services that integrate with our Service. Where we receive information from third parties, we will handle it in accordance with this Policy.
4. Why we collect and use your information
We may use your personal information to:
create and manage your account and membership
provide you with access to the members area and app content
personalise your experience (for example, suggesting relevant content)
communicate with you about your account, updates, changes and support
send you information about new content, events, offers and services that may be relevant (you can opt out of marketing at any time)
improve our content, features and user experience, including through analytics and feedback
monitor for, detect and address technical issues or misuse of the Service
comply with legal obligations and manage risk
We aim to collect and use only the personal information we need for these purposes.
5. Legal bases (if applicable)
If privacy laws such as the GDPR apply, our legal bases for processing personal information may include:
performance of a contract (providing the Service you sign up for)
your consent (for example, for certain marketing communications)
our legitimate interests (for example, improving the Service, preventing misuse)
compliance with legal obligations
6. Disclosure of your personal information
We may disclose your personal information to:
our employees, contractors and virtual assistants who need the information to operate the Service
service providers who assist us in operating the Service (e.g. hosting, analytics, email, customer support, payment processing), under agreements that require them to protect your information
professional advisers (such as lawyers, accountants, insurers) where reasonably necessary
regulators, law enforcement or other parties where required by law, regulation, court order or to enforce our legal rights
potential purchasers or investors in connection with a change of control, sale or transfer of assets, under appropriate confidentiality arrangements
We do not sell your personal information.
We may share aggregated or de-identified information (which does not identify you personally) for research, reporting or marketing purposes.
7. International transfers
Our service providers may be located outside Australia. This means your personal information may be stored or processed in other countries.
Where we transfer personal information internationally, we take reasonable steps to ensure it is handled securely and in accordance with this Privacy Policy and applicable privacy laws.
8. Security of your personal information
We are committed to keeping your personal information secure and have implemented physical, electronic and managerial measures designed to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmission or storage is completely secure. The transmission and exchange of information is at your own risk, and we cannot guarantee absolute security of your information, particularly when transmitted over the internet.
You can help protect your information by:
using a strong, unique password for your account
keeping your login details confidential
logging out of shared devices
9. Accessing and correcting your personal information
You may request access to the personal information we hold about you, subject to some exceptions set out in the Privacy Act 1988 (Cth). A small administrative fee may apply for providing access.
You can also request that we correct any personal information that is inaccurate, outdated, incomplete, irrelevant or misleading. We will respond to reasonable requests within a reasonable period.
To make a request, please contact us at [email protected].
We may need to verify your identity before providing access or making corrections, and in some cases we may refuse access where permitted by law. If we refuse access or correction, we will provide a reason.
10. Your choices: marketing and cookies
Marketing communications
You can opt out of marketing emails by using the “unsubscribe” link in our emails or by contacting us. We may still send you essential service-related communications (for example, about your account or important changes).
Cookies and similar technologies
When you use our website or web-based Service, we may use cookies and similar technologies to:
remember your preferences
keep you logged in
understand how the Service is used
improve content and performance
support advertising and retargeting (for example, via Google Ads)
You can edit your browser settings to refuse cookies or be notified when they are used. However, some features of the Service may not function properly if cookies are disabled.
11. Third-party websites and services
The Service and our website may contain links to third-party websites and services that are not operated by us (for example, payment providers, social media platforms, external resources).
We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any site or service that collects personal information.
12. Retention of personal information
We keep personal information only for as long as reasonably necessary to:
provide the Service to you
meet legal, tax and accounting obligations
resolve disputes and enforce our agreements
When personal information is no longer required, we will take reasonable steps to delete or de-identify it.
13. Complaints about privacy
If you have a concern or complaint about how we handle your personal information, please contact us in writing at:
Nursing the Nurse
PO Box 325, Toodyay, WA
6566, Australia
Please provide as much detail as possible about your concern. We take privacy complaints seriously and will respond promptly after receiving your written complaint.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or your local regulator.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Modifications will be effective when posted within the Service or on our website. The “Last updated” date at the top will reflect the latest version.
We encourage you to review this Policy periodically. Your continued use of the Service after changes take effect means you accept the updated Policy.
15. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Nursing the Nurse
Email: [email protected]